Refund Policy

Refund Policy for Life Optical

At Life Optical, we value our clients and strive to provide the best experience with our Life Optical Collection. We understand that there may be instances where a refund is necessary. Please take a moment to review our refund policy below:

  1. Eligibility for Refund: We offer refunds for products purchased directly from Life Optical within 07 days of the original purchase date. To be eligible for a refund, the product must be in its original condition, including all accessories, packaging, and tags.

  2. Non-Refundable: Prescription Glasses are non-refundable.

  3. Credit Card Refund Method: If you pay us through an online transaction, we will refund you with a 5% deduction.

  4. Refund Process: To initiate a refund, please contact our customer support team at contact@lifeopticalpk.com or +92334 3873593 within the 07-day refund period. Provide your order number and a brief explanation of the reason for the refund request.

  5. Return Shipping: Customers are responsible for return shipping costs unless the product is defective or the return is a result of our error. We recommend using a trackable shipping service to ensure the safe return of the product.

  6. Inspection and Approval: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. Refunds will be processed within [10] business days after approval.

  7. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to reflect in your account, depending on your financial institution.

  8. Exclusions: Customized or personalized products are not eligible for refunds unless they are defective or damaged upon receipt. Refunds will not be provided for products purchased through third-party retailers. Please contact the respective retailer for their refund policy.

    Note: The refund amount will be provided after deducting Rs.250 shipping charges.

  9. Contact Us: If you have any questions or concerns regarding our refund policy, feel free to reach out to our customer support team at contact@lifeopticalpk.com or +92 334 3873593.

Note: This refund policy is subject to change, and any updates will be reflected on our website.

Thank you for choosing Life Optical and trusting us with your purchase. We appreciate your understanding of our refund policy.

Life Optical C/1 Rizvia Society, 1st Chowrangi, Nazimabad, Karachi, Karachi City, Sindh 74600 +92 334 3873593